Writing + design practice
Agent Experience
Agent Experience is a framing I arrived at on my own and have kept developing: look at a system from the agent's side. Can it stay oriented to itself, its people, and work that lasts longer than one session? I call it agent ergonomics. I studied industrial and systems engineering, and my favorite class was Work Design and Ergonomics: designing the work around the worker instead of making the worker absorb the friction. Agent Experience is that idea, pointed at the agent.